Privacy Policy

Last Updated: April 18, 2026

At Arora Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name (if applicable)
  • GST / tax details (if required for invoicing)

Order & Transaction Information

  • Products purchased
  • Order history
  • Payment status
  • Shipping details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics data

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about orders and deliveries
  • Send quotations or product updates
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Meet legal, tax, and regulatory obligations

3. Payment Information

Payments may be processed through secure third-party payment gateways. We do not store full credit/debit card details on our servers unless specifically stated by the payment provider.

4. Sharing of Information

We do not sell your personal information.

We may share your data only with trusted third parties such as:

  • Shipping and logistics partners
  • Payment processors
  • IT and website service providers
  • Government or legal authorities when required by law

All such sharing is limited to what is necessary.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyze traffic and performance
  • Enable website functionality

You may disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or storage method can be guaranteed 100% secure.

7. Data Retention

We retain information only as long as necessary for:

  • Order fulfillment
  • Business records
  • Legal and tax compliance
  • Dispute resolution
  • Operational purposes

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion where legally permitted
  • Withdraw marketing communications
  • Ask questions about data handling

To make a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Children's Privacy

Our website and services are intended for business users and general audiences. We do not knowingly collect personal information from children.

11. International Users

If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Revised versions will be posted on this page with the updated effective date.

13. Contact Us

For any privacy-related questions or requests, please contact:

Arora Group
C-251, Sector 63, Noida – 201301

📞 +91 8130755770
📧 aman@aroraent.com
📧 support@aroraent..com