Return & Refund Policy

Last Updated: April 18, 2026

Thank you for choosing Arora Group. We value your trust and strive to ensure complete customer satisfaction. Please review our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests for eligible products under the following conditions:

  • Item received is damaged, defective, or incorrect
  • Product delivered does not match the order
  • Product is unused and in original condition
  • Product is returned in original packaging with all accessories/manuals (if applicable)

Return requests must be raised within 7 days of delivery unless otherwise specified.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Opened, used, or damaged-after-delivery products
  • Consumables or chemical products once opened
  • Custom-made or special-order items
  • Clearance / final sale items
  • Products damaged due to misuse or improper handling
  • Items without original packaging

3. Return Request Process

To request a return, please contact our support team with:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos (if item is damaged or incorrect)

Contact Details:
📧 support@aroraent.com
📧 aman@aroraent.com
📞 +91 8130755770

Our team will review your request and guide you through the next steps.

4. Return Approval

Returns are subject to inspection and approval. Once approved:

  • Pickup may be arranged (where serviceable)
    or
  • Customer may be asked to ship the item to our designated address

Return shipping responsibility may vary depending on the reason for return.

5. Refund Policy

Once the returned product is received and inspected, eligible refunds will be processed.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Store credit (where mutually agreed)

Estimated refund timeline:
5 to 10 business days after approval, depending on the payment provider or bank.

6. Partial Refunds

Partial refunds may apply in cases such as:

  • Missing accessories or packaging
  • Signs of use
  • Minor damage not caused during transit
  • Returned items not in original condition

7. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with supporting photos. We will prioritize resolution through replacement, return, or refund as applicable.

8. Order Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellations may not be possible and the Return Policy will apply instead.

For cancellation requests, contact us immediately after placing the order.

9. Bulk / Industrial Orders

Returns or refunds for bulk, B2B, industrial, or custom procurement orders may be subject to separate terms communicated at the time of purchase.

10. Non-Refundable Charges

The following may be non-refundable unless due to our error:

  • Shipping charges
  • Handling charges
  • Urgent delivery fees
  • Installation/service charges (if any)

11. Contact Us

For any return or refund assistance, please contact:

Arora Group
C-251, Sector 63, Noida – 201301

📞 +91 8130755770
📧 aman@aroraent.com
📧 support@aroraent.com