Shipping Policy
Last Updated: April 18, 2026
Thank you for choosing Arora Group. We are committed to delivering your orders safely and on time. Please review our Shipping Policy for details regarding order processing, shipping timelines, charges, and delivery terms.
1. Order Processing Time
All orders are processed after payment confirmation and order verification.
Standard processing time:
- 1 to 3 business days for in-stock items
- Bulk, custom, or special-order products may require additional processing time
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Coverage
We currently ship across India. For international shipping inquiries, please contact our support team before placing an order.
📧 support@aroraent..com
📞 +91 8130755770
3. Estimated Delivery Time
Delivery timelines depend on your location, product availability, and courier service.
Estimated delivery times within India:
- Metro Cities: 2 to 5 business days
- Tier 2 / Tier 3 Cities: 4 to 8 business days
- Remote Areas: 5 to 10 business days
Delivery times are estimates and may vary.
4. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product weight / dimensions
- Order quantity
- Courier partner rates
Final shipping charges, if applicable, will be displayed at checkout or shared before dispatch.
5. Bulk & Industrial Orders
Large-volume or heavy industrial shipments may require:
- Custom freight charges
- Surface transport arrangements
- Additional transit time
Our team will coordinate shipping details after order confirmation.
6. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or phone (where available).
If you do not receive tracking details, please contact our support team.
7. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Transport disruptions
- Public holidays
- Natural events
- Incorrect shipping information
- Courier service delays
Arora Group is not liable for delays caused by third-party logistics providers or circumstances beyond our control.
8. Incorrect Address / Failed Delivery
Customers are responsible for providing complete and accurate shipping details.
If an order is returned due to:
- Incorrect address
- Recipient unavailable
- Refused delivery
Additional re-shipping charges may apply.
9. Damaged or Missing Items
If your package arrives damaged or incomplete, please notify us within 48 hours of delivery with:
- Order number
- Photos of package/product
- Description of issue
We will review and assist promptly.
10. Restricted Items
Certain products may have shipping restrictions based on region, regulations, or courier limitations. If applicable, our team will contact you after the order is placed.
11. Contact Us
For shipping-related questions, please contact:
Arora Group
C-251, Sector 63, Noida – 201301
📞 +91 8130755770
📧 aman@aroraent.com
📧 support@aroraent..com